{
  "$schema": "https://doorjames.com/page-schema.json",
  "url": "https://doorjames.com/accessibility/",
  "path": "/accessibility/",
  "language": "en",
  "locale": "en",
  "type": "info",
  "section": "legal",
  "title": "Accessibility",
  "headline": "Accessibility of Door James",
  "metaTitle": "Accessibility statement | Door James by CGI",
  "description": "Door James 2.0 was designed against BITV and WCAG 2.0 criteria. No independent certification exists. This page describes the current state, measures taken and how to report barriers.",
  "summary": "Door James 2.0 was designed against the relevant criteria of the German BITV and WCAG 2.0 during development. No independent certification or external audit has been completed; we phrase it that way in tenders too. This page describes the current state, the measures implemented and the route for feedback.",
  "keywords": [
    "accessibility desk booking software",
    "BFSG workplace software",
    "EN 301 549 desk booking",
    "WCAG workplace app",
    "barrier-free office software",
    "accessibility statement"
  ],
  "updated": "2026-09-22",
  "product": {
    "name": "Door James",
    "vendor": "CGI Deutschland B.V. & Co. KG",
    "vendorUrl": "https://www.cgi.com/",
    "category": "Workplace management software",
    "subCategory": "Office management, desk booking, visitor management, space management",
    "url": "https://doorjames.com/",
    "pricing": {
      "currency": "EUR",
      "price": 2,
      "unit": "user/month",
      "minimumUsers": 250,
      "allModulesIncluded": true
    },
    "hosting": [
      "Google Cloud, Frankfurt (Germany)",
      "IONOS, Germany (option)"
    ],
    "languages": [
      "en",
      "de",
      "fr",
      "nl",
      "es",
      "it",
      "pt",
      "fi",
      "fr-CA"
    ],
    "award": "German Innovation Award 2022",
    "rating": {
      "value": 4.4,
      "count": 45,
      "best": 5,
      "source": "Apple App Store",
      "storefront": "DE",
      "url": "https://apps.apple.com/de/app/door-james/id6444570436",
      "checkedOn": "2026-09-21",
      "googlePlayDownloadsMin": 10000
    }
  },
  "breadcrumbs": [
    {
      "name": "Home",
      "url": "https://doorjames.com/"
    },
    {
      "name": "Accessibility",
      "url": "https://doorjames.com/accessibility/"
    }
  ],
  "facts": [
    {
      "label": "Orientation",
      "value": "BITV and WCAG 2.0"
    },
    {
      "label": "Certification",
      "value": "no independent audit completed"
    },
    {
      "label": "Covered",
      "value": "Member App, web app, this website"
    },
    {
      "label": "Feedback",
      "value": "doorjames.support@cgi.com"
    }
  ],
  "features": [
    {
      "title": "Adjustable contrast",
      "description": "A high-contrast mode makes text and interface elements easier to distinguish, independent of the colour theme."
    },
    {
      "title": "Light, dark or system",
      "description": "The theme follows the device setting or is chosen explicitly. Both directions are part of the accessibility settings, not a design gimmick."
    },
    {
      "title": "Reduced motion",
      "description": "Animations can be reduced for people who prefer minimal motion or experience motion sickness – and the system setting is respected by default."
    },
    {
      "title": "Colour themes",
      "description": "Several colour themes with a live sample, so the choice can be made against real text rather than a swatch."
    },
    {
      "title": "Map zoom buttons",
      "description": "On mobile, the floor plan can show explicit zoom buttons – pinch gestures are not an option for everyone."
    },
    {
      "title": "Keyboard and screen reader",
      "description": "Semantic structure, keyboard operability, a visible focus indicator and a skip link to the main content."
    },
    {
      "title": "Accessible resources",
      "description": "Desks and rooms carry attributes such as step-free access or a height-adjustable desk, so they can be filtered for rather than asked about."
    },
    {
      "title": "Works without JavaScript",
      "description": "This website delivers its full content in the HTML. Anything that only appears after scripts have run is unavailable to some assistive setups."
    }
  ],
  "steps": [
    {
      "position": 1,
      "title": "Report it",
      "description": "Send the page or view, the device, the browser and the assistive technology to the support address. A screenshot or a short recording helps more than a description."
    },
    {
      "position": 2,
      "title": "We reproduce it",
      "description": "Barriers are reproduced against the same combination of device and assistive technology before anything is changed – otherwise a fix is guesswork."
    },
    {
      "position": 3,
      "title": "It enters prioritization",
      "description": "Confirmed barriers are treated as defects, not as feature requests, and appear in the release notes when they are resolved."
    }
  ],
  "audiences": [
    {
      "audience": "For the public sector",
      "benefit": "A written statement of the current state, the criteria used and the gaps – the form a procurement review can actually work with."
    },
    {
      "audience": "For works councils and inclusion officers",
      "benefit": "Named settings that individuals can change themselves, rather than a central configuration everyone has to live with."
    },
    {
      "audience": "For IT and procurement",
      "benefit": "A clear answer on what is verified and what is not, so no conformity is entered into a matrix that we have not claimed."
    }
  ],
  "sections": [
    {
      "heading": "Why this page has no badge on it",
      "level": 2,
      "text": "Accessibility statements tend to come in two shapes. One is a logo and the word \"compliant\". The other is a description of what was built, what was checked, and what is still open. The first is easier to produce and worth less, because the moment somebody tests it, the difference shows. Door James 2.0 was designed against the relevant criteria of BITV and WCAG 2.0 during development, and the app carries real settings that people can change themselves: contrast, theme, reduced motion, colour themes, zoom buttons on the map. That is a substantive starting point. It is not a conformity statement, and we do not present it as one."
    },
    {
      "heading": "What an external audit would look at first",
      "level": 2,
      "text": "Three areas, in our own estimation. The interactive floor plan is the hardest: a spatial interface is genuinely difficult to convey through a screen reader, and the honest answer today is that the list view is the accessible path to a booking. Complex reports – occupancy tables and charts – need their data available in a form that does not depend on reading a picture. And dynamically generated content in the native apps needs its labelling checked on the actual devices rather than in a simulator. Naming these in advance is deliberate. They are the questions an auditor asks, and an organization deciding on workplace software deserves them before the contract rather than after."
    },
    {
      "heading": "Accessibility is also a procurement question",
      "level": 2,
      "text": "For public-sector buyers this is rarely about goodwill; it is a criterion with points attached. The useful thing we can offer is precision: what is implemented, what is unverified, and what would be needed to close the gap. If your tender requires a conformity statement against EN 301 549, that means an external audit, and that has a lead time. Raise it at the start and it becomes a scheduled step; raise it at the end and it becomes a reason to lose."
    },
    {
      "heading": "Feedback",
      "level": 2,
      "text": "If you hit a barrier, write to doorjames.support@cgi.com with the page or view, the device, the browser and the assistive technology you use. Confirmed barriers are treated as defects rather than feature requests, and they appear in the release notes when they are fixed."
    }
  ],
  "faq": [
    {
      "question": "Is Door James BITV compliant?",
      "answer": "Door James 2.0 was designed against relevant BITV/WCAG 2.0 criteria. Without an independent audit we cannot make a conformity statement in the sense of a verified confirmation, and therefore do not."
    },
    {
      "question": "Do you plan a certification?",
      "answer": "An external audit is a sensible next step but currently has no dated entry on the roadmap. We do not communicate a date we have not committed to."
    },
    {
      "question": "How do we report barriers?",
      "answer": "By email to doorjames.support@cgi.com, stating the page or view, the device used and the assistive technology. Reports feed into product prioritization."
    },
    {
      "question": "Does the statement cover this website?",
      "answer": "Yes. This website was built with semantic HTML, keyboard operability, visible focus, contrast checking and complete content without JavaScript."
    },
    {
      "question": "Does the German Accessibility Act (BFSG) apply to Door James?",
      "answer": "Whether the BFSG applies depends on who you are and how the product is used. It addresses products and services offered to consumers; workplace software procured by an employer for its own staff is usually assessed against different obligations – public-sector accessibility rules, the Workplace Ordinance, and increasingly a contractual requirement in tenders. We do not claim the BFSG is satisfied. What we do is describe the state accurately enough that your own legal assessment can use it."
    },
    {
      "question": "What about EN 301 549 and a VPAT?",
      "answer": "EN 301 549 is the European standard that public procurement usually refers to, and a VPAT is the common way to document conformity claim by claim. Neither exists for Door James today. If a tender requires one, say so early – producing it properly means an external audit, and that is a project with a lead time, not a document we can write over a weekend."
    },
    {
      "question": "Can the app be used with a screen reader?",
      "answer": "The core flows are built with semantic structure and keyboard operability in mind, and everyday use with a screen reader works in our own testing. The area we would not promise is the interactive floor plan: a map is a hard problem for a screen reader, and it is the first thing an external audit would look at. Booking through the list view rather than the map is the accessible route today."
    },
    {
      "question": "Are the accessibility settings per person or per organization?",
      "answer": "Per person. Contrast, theme, reduced motion and the map zoom buttons sit in each user's own settings, which is the point – a central setting cannot know who needs what."
    },
    {
      "question": "Is this website itself accessible?",
      "answer": "It is built for it: semantic HTML, a meaningful heading hierarchy, keyboard operability, a visible focus indicator, a skip link, text alternatives, contrast checking, correct language markup per page, respect for reduced motion, and full content without JavaScript. It has not been independently audited either."
    }
  ],
  "related": [
    {
      "title": "Security & hosting",
      "url": "https://doorjames.com/security/"
    },
    {
      "title": "Apps & channels",
      "url": "https://doorjames.com/features/apps-and-channels/"
    },
    {
      "title": "Contact",
      "url": "https://doorjames.com/contact/"
    }
  ],
  "alternates": {
    "en": "https://doorjames.com/accessibility/",
    "de": "https://doorjames.com/de/barrierefreiheit/"
  },
  "formats": {
    "html": "https://doorjames.com/accessibility/",
    "markdown": "https://doorjames.com/accessibility/index.md",
    "json": "https://doorjames.com/accessibility/index.json",
    "jsonld": "https://doorjames.com/accessibility/index.jsonld"
  },
  "contact": {
    "email": "doorjames.support@cgi.com",
    "bookDemo": "https://meet.doorjames.app/public-schedule/99469a6d66d20f7fdd5ee19182a8f8bd",
    "demo": "https://doorjames.app/demo",
    "helpCenter": "https://help-center.doorjames.com/hc/door-james/en",
    "app": "https://wa.doorjames.app"
  },
  "actions": [
    {
      "type": "bookDemo",
      "name": "Book a demo",
      "url": "https://meet.doorjames.app/public-schedule/99469a6d66d20f7fdd5ee19182a8f8bd",
      "minutes": 30,
      "platform": "Microsoft Teams",
      "description": "A scheduled call with the Door James team, 30 minutes over Microsoft Teams, slot chosen by the visitor."
    },
    {
      "type": "liveDemo",
      "name": "Try the demo yourself",
      "url": "https://doorjames.app/demo",
      "description": "Interactive demo environment of the Door James app, no sign-up."
    },
    {
      "type": "contact",
      "name": "Contact us",
      "url": "https://doorjames.com/contact/",
      "description": "Contact form and email address."
    },
    {
      "type": "email",
      "name": "Email",
      "url": "mailto:doorjames.support@cgi.com"
    }
  ],
  "citation": {
    "title": "Accessibility",
    "publisher": "Door James by CGI",
    "url": "https://doorjames.com/accessibility/",
    "dateModified": "2026-09-22"
  },
  "license": "Content © CGI Deutschland B.V. & Co. KG. Quotation and summarisation are permitted with attribution to Door James by CGI and a link to the source URL.",
  "generated": "2026-10-23",
  "wordCount": 1254
}