---
title: "Services & tickets"
url: https://doorjames.com/features/services-and-tickets/
language: en
updated: 2026-09-22
type: product
section: product
description: "Order catering, technical support and cleaning with a booking, report defects with a photo and process them as tickets in the Admin Panel."
keywords: [workplace service requests, facility ticket system, office defect reporting]
translations: de=https://doorjames.com/de/funktionen/services-und-tickets/
formats: https://doorjames.com/features/services-and-tickets/index.md https://doorjames.com/features/services-and-tickets/index.json https://doorjames.com/features/services-and-tickets/index.jsonld
bookDemo: https://meet.doorjames.app/public-schedule/99469a6d66d20f7fdd5ee19182a8f8bd (30 min, Microsoft Teams)
---

# Service orders and problem reports from the app

> With Service Bookings employees order location-based services such as catering, technical support or cleaning directly with a booking; admins configure the offering, contacts, availability and lead times. Through Report a Problem users report defective assets or app issues with a photo, which are processed as tickets in the Admin Panel.

Whatever is missing or broken at a desk or in a room gets reported where it is noticed – in the same app.

## Key facts

- **Services:** catering, technical support, cleaning and more
- **Control:** offering, lead time and contacts per location
- **Tickets:** report with photo from app and web
- **Follow-up:** block the asset until the defect is fixed

## Features

- **Services with the booking** – The meeting room is booked and the catering with it – no second email to reception.
- **Configurable offering** – Each location defines its own services, availability, lead times and responsible contacts.
- **Report a problem** – Wobbly desk, missing QR sticker, broken projector: a report including a photo, directly at the asset.
- **Processing in the Admin Panel** – Reports arrive as a list for facility management, where they are prioritized and closed.
- **Block the asset** – Defective resources can be blocked so they are not booked again.
- **Support requests** – Users reach support from inside the app; optionally the AI assistant Jaimes helps with clarification.

## Collect the report where the problem appears

A broken monitor rarely gets reported if that requires an email to a shared mailbox. Shorten the path to two taps in the app – the asset is already selected, the photo takes ten seconds – and reporting rates rise noticeably. For facility management this produces, often for the first time, a reliable picture of which equipment actually causes trouble.

## Services as the bridge between planning and operations

The second part of this module connects planning with execution: if the system already knows that room 3.12 is booked from 9 to 11 for twelve people, that can turn directly into a catering order with lead time and a named contact. For organizations with their own reception or service staff this replaces a series of informal arrangements.

## Frequently asked questions

### Does Door James replace our ticketing system?

For facility reports arising in daily work, Door James covers the path from report to resolution. A connection to a central ITSM such as ServiceNow is planned and currently not available – if that link is a requirement for you, it belongs in the project plan rather than in an assumption.

### Can services be charged?

Ordering and assignment happen in Door James. A configurable Stripe integration for payment scenarios is planned and not available yet; where a payment step is genuinely required, we look at it per project.

### Who sees a problem report?

The roles responsible for that location in the Admin Panel. Visibility for employees is a topic of ongoing product work.

## Help Center articles

- [Report a Problem](https://help-center.doorjames.com/hc/door-james/articles/1775661423-report-a-problem)
- [Service Booking](https://help-center.doorjames.com/hc/door-james/articles/1775573983-service-booking)

## Related pages

- [Workplace analytics](https://doorjames.com/features/workplace-analytics/)
- [Room booking](https://doorjames.com/features/meeting-room-booking/)
- [FAQ](https://doorjames.com/faq/)

---
Door James by CGI · https://doorjames.com · doorjames.support@cgi.com