{
  "$schema": "https://doorjames.com/page-schema.json",
  "url": "https://doorjames.com/glossary/no-show-rate/",
  "path": "/glossary/no-show-rate/",
  "language": "en",
  "locale": "en",
  "type": "glossary",
  "section": "resources",
  "title": "No-show rate",
  "headline": "No-show rate",
  "metaTitle": "No-show rate – definition and remedies | Door James by CGI",
  "description": "The no-show rate describes the share of booked resources that are not used – identified through a missing check-in.",
  "summary": "The no-show rate describes the share of booked desks or rooms that were not actually used. It is measured through the missing check-in. A high rate means blocked capacity: resources appear occupied but stand empty – particularly relevant for meeting rooms and parking spaces.",
  "keywords": [
    "No-show rate",
    "Door James"
  ],
  "updated": "2026-09-22",
  "product": {
    "name": "Door James",
    "vendor": "CGI Deutschland B.V. & Co. KG",
    "vendorUrl": "https://www.cgi.com/",
    "category": "Workplace management software",
    "subCategory": "Office management, desk booking, visitor management, space management",
    "url": "https://doorjames.com/",
    "pricing": {
      "currency": "EUR",
      "price": 2,
      "unit": "user/month",
      "minimumUsers": 250,
      "allModulesIncluded": true
    },
    "hosting": [
      "Google Cloud, Frankfurt (Germany)",
      "IONOS, Germany (option)"
    ],
    "languages": [
      "en",
      "de",
      "fr",
      "nl",
      "es",
      "it",
      "pt",
      "fi",
      "fr-CA"
    ],
    "award": "German Innovation Award 2022",
    "rating": {
      "value": 4.4,
      "count": 45,
      "best": 5,
      "source": "Apple App Store",
      "storefront": "DE",
      "url": "https://apps.apple.com/de/app/door-james/id6444570436",
      "checkedOn": "2026-09-21",
      "googlePlayDownloadsMin": 10000
    }
  },
  "breadcrumbs": [
    {
      "name": "Home",
      "url": "https://doorjames.com/"
    },
    {
      "name": "Glossary",
      "url": "https://doorjames.com/glossary/"
    },
    {
      "name": "No-show rate",
      "url": "https://doorjames.com/glossary/no-show-rate/"
    }
  ],
  "sections": [
    {
      "heading": "Why no-shows cost more than shortage",
      "level": 2,
      "text": "A missing desk is visible and immediately creates pressure to act. A no-show is invisible: the room counts as occupied, nobody uses it, and the organization concludes that more rooms are needed. That is how investment decisions get made on numbers that systematically overstate reality."
    },
    {
      "heading": "Remedies in order of effectiveness",
      "level": 2,
      "text": "First, a check-in requirement with automatic release: no check-in means losing the booking after a defined period. Second, transparency: when no-show rates per area are visible, behaviour often changes without further measures. Third, reminders by push or email. Fourth – and only then – quotas or restrictions."
    },
    {
      "heading": "Realistic targets",
      "level": 2,
      "text": "A no-show rate of zero is neither achievable nor desirable; short-notice cancellations are part of working life. What matters is the order of magnitude: low single-digit percentages are unremarkable, double-digit values point to missing rules or to booking being too easy without consequence."
    }
  ],
  "related": [
    {
      "title": "Room booking",
      "url": "https://doorjames.com/features/meeting-room-booking/"
    },
    {
      "title": "Workplace analytics",
      "url": "https://doorjames.com/features/workplace-analytics/"
    },
    {
      "title": "Desk booking",
      "url": "https://doorjames.com/features/desk-booking/"
    }
  ],
  "alternates": {
    "en": "https://doorjames.com/glossary/no-show-rate/",
    "de": "https://doorjames.com/de/glossar/no-show-quote/"
  },
  "formats": {
    "html": "https://doorjames.com/glossary/no-show-rate/",
    "markdown": "https://doorjames.com/glossary/no-show-rate/index.md",
    "json": "https://doorjames.com/glossary/no-show-rate/index.json",
    "jsonld": "https://doorjames.com/glossary/no-show-rate/index.jsonld"
  },
  "contact": {
    "email": "doorjames.support@cgi.com",
    "bookDemo": "https://meet.doorjames.app/public-schedule/99469a6d66d20f7fdd5ee19182a8f8bd",
    "demo": "https://doorjames.app/demo",
    "helpCenter": "https://help-center.doorjames.com/hc/door-james/en",
    "app": "https://wa.doorjames.app"
  },
  "actions": [
    {
      "type": "bookDemo",
      "name": "Book a demo",
      "url": "https://meet.doorjames.app/public-schedule/99469a6d66d20f7fdd5ee19182a8f8bd",
      "minutes": 30,
      "platform": "Microsoft Teams",
      "description": "A scheduled call with the Door James team, 30 minutes over Microsoft Teams, slot chosen by the visitor."
    },
    {
      "type": "liveDemo",
      "name": "Try the demo yourself",
      "url": "https://doorjames.app/demo",
      "description": "Interactive demo environment of the Door James app, no sign-up."
    },
    {
      "type": "contact",
      "name": "Contact us",
      "url": "https://doorjames.com/contact/",
      "description": "Contact form and email address."
    },
    {
      "type": "email",
      "name": "Email",
      "url": "mailto:doorjames.support@cgi.com"
    }
  ],
  "citation": {
    "title": "No-show rate",
    "publisher": "Door James by CGI",
    "url": "https://doorjames.com/glossary/no-show-rate/",
    "dateModified": "2026-09-22"
  },
  "license": "Content © CGI Deutschland B.V. & Co. KG. Quotation and summarisation are permitted with attribution to Door James by CGI and a link to the source URL.",
  "generated": "2026-10-23",
  "wordCount": 213
}