Euro markets
EUR 2 per user / month
minimum: 250 users (EUR 500 MRR)
Standard list price for Germany and the other euro markets.
Commercial model
One price per user, every module included
No module pricing, no implementation fee, no feature tiers. One price per authorized user.
In short
Door James is sold as a SaaS subscription per authorized user: EUR 2 per user per month in the euro markets with a minimum of 250 users, USD 2 in the United States and CAD 3 in Canada. All modules are included in the subscription and there is no implementation fee for the standard rollout.
United States
USD 2 per user / month
minimum: 250 users as a baseline
Commercial minimum follows the applicable deal policy.
Canada
CAD 3 per user / month
minimum: 250 users as a baseline
Commercial minimum follows the applicable deal policy.
List prices as of September 2026. Prices exclude VAT.
- Billing
- per authorized user per month
- Minimum
- 250 users
- Setup
- no fee for the standard rollout
- Modules
- all included, no individual licences
Included in the subscription
- Desk booking, room booking, parking and custom assets
- Visitor management including kiosk functionality
- Event management
- Service bookings and problem reporting
- Office information, maps and colleague finder
- Evacuation management and first aider administration
- Reporting and occupancy analytics
- Admin Panel, web app and mobile apps
- Standard integrations that are part of the product configuration
- Standard rollout, admin training and support
Not part of the standard model
- Custom development and bespoke adaptations
- Bespoke integration work beyond the standard interfaces
- Customer-specific documentation and consulting services
- Reordering QR code stickers (EUR 30 processing fee plus EUR 0.50 per sticker under the referenced SaaS terms)
Why one price instead of a price list
Module-based pricing produces two effects we consider harmful: it shifts the product conversation to what is currently licensed, and it penalizes organizations for trying a feature. Both work against the core idea that each location activates exactly the modules it needs.
Door James is therefore one subscription per authorized user that includes the standard capability stack. If your reception team wants to switch on visitor management after six months, that is a configuration decision – not a contract negotiation.
What actually changes the bill
Three things: the number of authorized users, the 250-user minimum and the market. Everything else – locations, assets, floor plans, activated modules, languages – has no effect on the list price.
For an organization with 1,200 authorized employees in the euro markets that means EUR 2,400 per month, regardless of whether one location or twelve are connected. This predictability is deliberate: it turns the decision about additional locations into a question of value rather than licence cost.
A note on contract templates
The German order form still contains fields labelled “Basic / Standard / Premium / Individual”. That structure comes from the template and does not represent the current pricing model. The model described here is authoritative; deviating constructions require explicit commercial approval.
Frequently asked questions
Is there a minimum term?
The German standard order form provides for an initial term of twelve months with twelve-month renewals. Negotiated contracts, particularly in the public sector, can differ.
When do discounts apply?
Discounts are not the default. Those conversations typically start only at materially larger volumes, around 5,000 users and above.
Do we pay for modules we do not use?
No – but not less either. The subscription covers the standard capability stack; modules you do not need simply stay deactivated.
What does implementation cost?
There is no implementation fee for the normal rollout and basic setup. Effort remains on your side for floor plans, asset data, identity coordination, testing and communication.
How are authorized users counted?
We count the people authorized to use the platform, not concurrent sessions or bookings. The exact definition is fixed in the order form.
What do QR code stickers cost?
The initial set can be part of the order. Reorders are listed in the German standard form at EUR 30 processing plus EUR 0.50 per sticker.
The price is the easy part
Minimum users, rollout effort and which modules you switch on in month one decide the real number. Book thirty minutes and we go through yours.