Resources
No-show rate
The no-show rate describes the share of booked resources that are not used – identified through a missing check-in.
In short
The no-show rate describes the share of booked desks or rooms that were not actually used. It is measured through the missing check-in. A high rate means blocked capacity: resources appear occupied but stand empty – particularly relevant for meeting rooms and parking spaces.
Why no-shows cost more than shortage
A missing desk is visible and immediately creates pressure to act. A no-show is invisible: the room counts as occupied, nobody uses it, and the organization concludes that more rooms are needed. That is how investment decisions get made on numbers that systematically overstate reality.
Remedies in order of effectiveness
First, a check-in requirement with automatic release: no check-in means losing the booking after a defined period. Second, transparency: when no-show rates per area are visible, behaviour often changes without further measures. Third, reminders by push or email. Fourth – and only then – quotas or restrictions.
Realistic targets
A no-show rate of zero is neither achievable nor desirable; short-notice cancellations are part of working life. What matters is the order of magnitude: low single-digit percentages are unremarkable, double-digit values point to missing rules or to booking being too easy without consequence.
From the definition to your own offices
Terminology is where an evaluation starts, not where it ends. Thirty minutes with the product open turns the concept into your floor plan.